Retooling managers from hell

In 2013, The Gallup organization reported in their State of the American Workplace that 70% of the American workforce is either disengaged or miserable. And those disengaged employees aren’t just unhappy at work; they’re busy acting out their unhappiness. Every day, they undermine what their engaged coworkers accomplish. The root cause of this abysmal state is managers from hell which are ubiquitous and mostly unaware of their toxic effects. Susan Inouye, a USC educated Executive Coach, states that her coaching clients start out claiming that their employees trust them, yet their subordinates say just the opposite. Ms. Inouye’s gift-centered approach to coaching called Sawubona from a Zulu word that means I see and understand you, has spurred transformational change in more than 600 businesses in nearly 2 decades. Hear her discuss Sawubona, how to implement it and the kind of results one can expect from it.